Love Home Swap is a home exchange platform allowing members to swap their homes with others allowing them to
holiday in many places without the expense of traditional accommodation.
All projects relate to the enhancement of users' experience with the end goal of unblocking the barriers to
them taking trips, in turn increasing revenue. Highlighted here are two projects:
Re-designing one of the platform’s core pages – the Search page as it is migrated onto a new technical
platform, updating the map UI, property cards, search and filters.
Discussion folders – a new full set of features for creating and saving to discussion folders - a tool that
allows users to organise their trip discussions and requests.
Defining the project by looking at business objectives, user problems and creating a hypothesis based on these.
Through workshopping with stakeholders and cross functional team members and quick fire sketching sessions and competitor analysis.
Translating the ideas into basic wireframes, simple clickable wireframes and more logic based prototypes depending on the project's nature.
Through user interviews, qualititive and quantitative user testing and analysing the testing outcomes to define the next steps based on the learnings.
Defining product requirements, creating hi-fidelity designs, prototypes to further demonstrate functionality and constant collaboration up until point of launch.
Looking at the relevant data and success metrics to establish the success and effectiveness of the feature, as well as qualitative feedback from users.
The original filters were hard to access and missed by most users, meaning core filters that would
make their search experience better were left unnoticed.
Creating a streamlined area for
filtering searches meant users were aware and able to use all the functions whilst introducing
functions such as clear all and apply to make the application of filters much easier and less time
consuming.
In order to allow for full customisation of multiple folders, the user needed to easily be able to
edit the names, delete and add new folders without a broken journey.
Creating a dedicated
"edit mode" where users could make multiple changes without having the page refresh or change
increased the speed of which a user could organise their folders.
